Renzu

1. Agreement to Terms

By accessing and using Renzu's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Renzu provides AI powered product photography services. We create photorealistic product images using advanced technology and professional photographer supervision. Our services include:

Product photography creation and editing
Multiple scene variations for products
Professional photographer review and supervision
Revision services as outlined in your selected package

What Counts as a Revision: Each package includes a specified number of revision rounds. A revision includes adjustments to the agreed-upon scene setup, such as:

Changes to lighting intensity, direction, or color temperature
Refining details, shadows, or reflections within the scene
Adjusting product placement, angles, or positioning
Modifying or repositioning props within the existing scene

Requests for entirely new scenes, different backgrounds, or substantial changes to the approved concept may be considered new work and subject to additional fees. We'll always communicate with you if a request falls outside the revision scope.

3. User Responsibilities

When using our services, you agree to:

Provide accurate and complete information about your products
Submit clear reference images or product samples as needed
Own or have the rights to all product images you submit
Use our services only for lawful purposes
Not submit content that is offensive, illegal, or infringes on third party rights

4. Intellectual Property Rights

Upon full payment for our services, you receive full commercial rights to all images we create for you. This means:

You may use the images for any commercial purpose
You may modify the images as needed
You may use the images across all marketing channels without attribution
We may showcase your images in our portfolio or marketing materials only with your explicit written permission

All underlying technology, processes, and methodologies remain the exclusive property of Renzu.

5. Payment and Refunds

Payment is required upfront for all services. We accept major credit cards and other payment methods as listed on our website.

100% Satisfaction Guarantee: If you're not completely satisfied with your final delivered images, we offer a full refund. Simply contact us at contact@renzu.ai with your concerns. We stand behind our work and want you to love your photos.

Full refund available if you're not satisfied with your final delivered images
No questions asked - your satisfaction is our priority
Refunds are processed within 5-10 business days

6. Delivery and Timelines

We strive to meet all delivery timelines outlined in your package. However, timelines are estimates and may vary based on:

Complexity of the project
Number of revision rounds requested
Timely provision of required materials by the client
Unforeseen technical issues

We will communicate any delays promptly and work to resolve them quickly.

7. Limitation of Liability

To the maximum extent permitted by law:

Renzu is not liable for any indirect, incidental, or consequential damages arising from use of our services
Our total liability is limited to the amount you paid for the specific service in question
We are not responsible for how you use the images we create
We make no guarantees about specific business results or conversion rates

8. Privacy and Data

We take your privacy seriously. All personal information and product data you provide is handled according to our Privacy Policy. We will never share your data with third parties except as necessary to provide our services.

9. Changes to Terms

We may update these Terms of Service from time to time. Significant changes will be communicated to active clients via email. Continued use of our services after changes constitutes acceptance of the new terms.

10. Termination

We reserve the right to refuse service or terminate agreements with clients who:

Violate these terms
Provide false or misleading information
Use our services for illegal purposes
Are abusive to our team members

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: contact@renzu.ai

12. Governing Law

These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes will be resolved through good faith negotiation or, if necessary, through appropriate legal channels.